Cancel your CargoWise One helpdesk plan anytime without penalty
Fast Response Times
Guaranteed 4 hour response to ticket requests
CargoWise One Experts
All Helpdesk support members are CargoWise One Certified Professionals
Fast, CargoWise One
user support when
you need it
Lading Helpdesk helps companies of all sizes maintain and generate maximum value from their CargoWise One platform. Whether you are a small freight forwarder or a global multinational, we can help you extract full value from the system’s automation capabilities to increase productivity and customer service while controlling costs.
- Low cost
- Fast response
- 24/7 Global support
Here's what you get
User Support & Issue Fixes
Lading provides unlimited support for everything from password resets to fixing broken reports and printer issues for one flat monthly price.
We help your new users go from zero to fully set up on auto rating, charge codes, and WebTracker as well as configure new internal hire security settings and profile configuration.
Add your personal touch to workflows, reports, and documents each quarter for free. Convert manual business processes into automated tasks.
Realistic and pragmatic approach
Saving 25% a month
Frequently Asked Questions
Browse through these FAQ’s to find answers to commonly raised questions.
Lading Helpdesk differs in that we have a live support model and initiate a screen sharing session with your employee to fully understand and articulate their issue, as well as walk them through resolution. Lading Helpdesk requests are then logged in the company’s personal Learning Library so others in your company can reference the solution in the future.